Privacy & Cookie Notice

Bowes Floor Renovation (bowesfloorsanding.co.uk) is committed to safeguarding your privacy. By interacting with this website and/or otherwise contacting us, you consent to the processing of your Personal Data as described in this Privacy Notice.

Please get in touch if you have any questions regarding the use of your Personal Data and we will gladly assist you.

Definitions used in this Policy
Data protection principles we follow
Your Rights in connection with the Personal Data we collect
Exercising your Rights / Who to contact
The Personal Data we collect
How we use your Personal Data
Who has access to your Personal Data?
How we store & secure your data
Information about cookies

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a person whose Personal Data is being Processed.
We/us – Kenneth & Valerie Bowes, Bowes Floor Renovation.

Data Protection Principles

We promise to observe with the following data protection principles:

Our data processing activities have lawful grounds. We always consider your rights before processing Personal Data. We will provide you information regarding processing upon request.
Our processing activities fit the purpose for which Personal Data was gathered.
We only collect and process the minimal amount of Personal Data required for any purpose.
We will not store your Personal Data for longer than necessary.
We will do our best to ensure the accuracy of Personal Data we hold on you.
We will do our best to ensure the integrity and confidentiality of the Personal Data we hold on you.

Your Rights

You (the Data subject) have the following rights:

1. Right to be informed	meaning you have the right to know about the collection and use of your Personal Data; what data is collected, for what purpose, by whom it is Processed and how long it will be retained. If the Personal Data has not been supplied by you then you have the right to know where it was obtained from.
2. Right of access	meaning you have the right to request and obtain a copy of the Personal Data and supplementary information collected about you.
3. Right to rectification	meaning you have the right to request rectification of your Personal Data should it be inaccurate or incomplete.
4. Right to erasure	meaning in certain circumstances you can request for your Personal Data to be erased from our records, also known as ‘the right to be forgotten’.
5. Right to restrict processing	meaning you have the right to request the restriction or suppression of your Personal Data processing; this is not an absolute right and only applies in certain circumstances.
6. Right to data portability	meaning you can request your Personal Data in a machine-readable format or, if it is feasible, as a direct transfer from one data processor to another.
7. Right to object	meaning you can object to the processing of your Personal Data for uses such as direct marketing, and we must immediately stop unless we can demonstrate legitimate or legal grounds not to
8. Right to withdraw consent	meaning you have the right to withdraw any given consent for the processing of your Personal Data
9. Right to lodge a complaint	meaning that in the event that we refuse any request under your Right of access and you are dissatisfied with the way your request has been handled, or if you consider that the processing of your Personal Data infringes the GDPR, you have the right to lodge a complaint with a data protection supervisory authority. In the UK that is the Information Commissioners Office (ICO)

Exercising Your Rights / Who to Contact

If at any time you would like to know what personally identifiable data has been collected about you, to make any changes to any inaccurate data we hold, withdraw your consent to its use, ask us to delete your personal data, or exercise any other right under the General Data Protection Regulation (GDPR), please just let us know:

Contact Ken Bowes
Call 01202 528288
Email info@bowesflooring.co.uk
Or use our contact form

If you are dissatisfied with our response to a request to exercise your Rights under the GDPR, you can lodge a complaint with the Supervisory Authority, in the UK this is:

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk

Information you provide us with

Should you choose to contact us by email, via our contact form or by telephone we will collect Personal Data that will include but may not be limited to your name, email address and telephone number – all personally identifiable information that is necessary for responding to you in connection with your enquiry and/or to providing you a product/service. We will store the information you provide us in order to carry out those functions.
Should you request a service from us we also collect your physical (home, workplace or other) address. We use this information to provide a service.
We accept payment for our services by Bank Transfer or cheque only; this means we have no need to collect any personal financial information about you.

Information automatically collected about you
Like most websites, we use cookies to automatically collect statistical data when you visit bowesfloorsanding.co.uk. That data will include your IP address, operating system, browser ID and your browsing activity. Of the information collected only your IP address could relate to you as an individual. We collect this information through the use of Google Analytics, a free web analytics service that tracks and reports website traffic; it is collected to provide us with an understanding of the visits made to our website. We do not make use of this information in any other way.

For further details please see our Information about cookies

We use your Personal Data on legitimate grounds and/or with your consent:

On the grounds of legitimate interest we will process your Personal Data in order to identify and interact with you;

On the grounds of entering into a contract or fulfilling contractual obligations, we process your Personal Data to provide you with a service and to communicate with you in relation to that service.

We do not store Personal Data in any marketing database, and we will never sell, share or rent any part of your Personal Data with any third party unless required to do so by law or where in good faith we believe such action is necessary to comply with a legal process.

Kenneth & Valerie Bowes, owner/operators of the Bowes Floor Renovation have access to your Personal Data.

Our website and email hosting provider, of necessity, processes Personal Data on our behalf and will have access to it. That company is a trusted third party processor, based in Dorset, and we are assured of the high level of privacy and security afforded to your Personal Data.

We are committed to ensuring that your information is secure. We employ safe protocols for website browsing, encrypted communication and transfer of Personal Data (such as HTTPS and SSL/TLS). In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your Personal Data is stored with a trusted third party for Processing in order for us to provide a website and email hosting service. We only work with Processing partners who can ensure an adequate level of protection to your Personal Data.
When you contact us by email (directly or via our contact form), your Personal Data and message content is collected and stored in an encrypted format directly on a secure server for approximately one year. All routes and devices used to access such data, such as computers and mobile phones) are password-protected.
When we provide you with a service, the Personal Data you have provided is securely stored in the form of a paper invoice for a period of seven years, to meet standard business and tax requirements.

Despite our best efforts we cannot absolutely guarantee the security of our systems, our server or our online 3rd Party accounts & databases. We do however promise to notify yourself as the Data subject and the necessary authorities of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make websites work, and generally improve your interaction with frequently-visited sites.

We use Cookies for the following purposes:

Necessary cookies – these cookies are required to make the website usable by enabling basic functions such as page navigation. These cookies don’t collect any personal information from you.
Statistics cookies – these cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously. For this we use Google Analytics.
Some cookies, such as Marketing cookies, are placed on websites by third party services such as Google Analytics.

Removing & Controlling Cookies:

You can remove cookies stored in your computer via your browser settings. You can also control some third party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. And you can opt out of tracking by Google Analytics at the Google Analytics opt-out page.

For more information about cookies, visit allaboutcookies.org.

We reserve the right to make changes to this Privacy Notice from time to time.
It was last modified 30th July 2018.